1. Introduction

Welcome to RohmChat.com (“we”, “our”, “us”).
We value your privacy and are committed to keeping your personal data safe and secure.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase through RohmChat.com.

2. Information We Collect

When you browse or place an order on our website, we may collect the following details:

  • Your name and contact details (email, phone number, delivery address)

  • Order and payment information (processed securely by trusted third-party providers – we do not store your full payment details)

  • Communication or messages you send us

  • Technical data like your IP address, browser type, and operating system (for site security and analytics)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and services

  • Communicate updates or important information about your orders

  • Comply with UK legal or tax requirements

We do not sell or share your personal data with unauthorised third parties.

4. Data Security

We take reasonable steps to protect your personal data against loss, misuse, or unauthorised access.
All payments are handled via secure, encrypted channels by our payment partners.
However, please note that no online platform can guarantee 100% data security.

5. Cookies

RohmChat.com may use cookies to improve your browsing experience, track site traffic, and remember your preferences.
You can disable cookies in your browser settings at any time.

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy (for example, order records or legal obligations).

7. Your Rights

Under UK and EU data protection laws, you have the right to:

  • Request access to your data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

If you wish to exercise these rights, please contact us via email at [support@rohmchat.com].

8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of those third-party sites.